It is
An awareness project about student retention, navigation, consumer debt, and practical handoffs between systems that already exist.
I was not a twenty-two-year-old seeing a summons or garnishment notice for the first time. I was older, had run businesses, dealt with contracts and institutions, kept records, answered the lawsuit, asked questions, filed exemption claims, and kept trying to understand what was happening. I still found the process difficult to navigate. This project asks what the same system looks like to a student with less experience, less time, and nobody to call.
My house burned down. Later, my video business failed across two economic downturns. That is the short version of how financial pressure entered my life.
I am not asking this project to relitigate those years or turn them into a story about whether my debt should have existed. The judgment is real, and the court record is public. What interests me is what happened after the problem became a legal process: how long it lasted, how many systems it crossed, and how much knowledge it took to understand what to do next.
That is why I think my own experience is useful as an edge case. I had more life and work experience than the younger students this project is about. I was persistent. I kept trying to resolve the problem at nearly every turn. If the pathway was still hard for me to follow, it is worth asking how usable that pathway is for a student encountering it for the first time.
I made it through school. My concern is the student who does not.
A younger student may be balancing classes, work, rent, food, financial aid, and family instability. They may have never hired a lawyer, read a court rule, filed an exemption, or known the difference between a collection notice and a summons.
This project is not an argument that those students should be exempt from valid debts. It asks whether Washington has made the handoff to existing help understandable enough for them to use it.
My education was not one continuous stretch. I was at Shoreline, stepped away during COVID, served through AmeriCorps, and then returned to school through WGU Washington. The debt and court process continued across those periods.
During parts of this period, my living and school expenses were covered through a mix of student loans and grants. I recall explaining that to BECU during collection discussions, although I do not have written documentation of those conversations.
Education and service details are Jesse Zesbaugh’s account. Court dates and amounts are drawn from King County Superior Court case 18-2-16686-1 SEA. This project does not dispute the court’s accounting finding.
Some of the hardest work I did as a Benefits Hub Coach involved students who did not have a usable relationship with their parents. Sometimes there had been abandonment or estrangement. Sometimes contact with family was unsafe. Sometimes the student was simply navigating adulthood without the family infrastructure many people assume an eighteen- or twenty-year-old has.
At the time I served in 2022–23, getting a student recognized as independent for federal financial-aid purposes could require a case-by-case dependency override supported by documentation, and the determination generally had to be revisited each year. Part of my role was helping students understand that a pathway existed and helping them reach the people who could make the determination. Source S23
I did not make those decisions. I helped students navigate toward them.
Federal rules have since improved this process. Students with unusual circumstances can now indicate that on the FAFSA, receive provisional independent status while a school reviews the situation, and—once approved at the same institution—generally do not have to re-prove the same circumstances every year unless something changes or conflicting information appears. Source S24
That evolution is relevant here. Policymakers recognized that young adults sometimes need a clearer route to turn an existing right into something they can actually use.
If we already recognize that a student may not have a parent beside them while navigating FAFSA, it is worth asking why we assume one will be there when a summons or garnishment notice arrives.
The students I worked with as a Benefits Hub Coach met with me in confidence. Their stories are not mine to publish. Sam, Maya, and Priya are hypothetical, not composites of any one student.
My own court record gives me something different: a documented example I can discuss openly without exposing someone who came to a campus support program for help.
I was older, had business experience, kept records, answered the lawsuit, used the exemption process, and kept trying to resolve what I could. That is why my experience made me think about students with less experience navigating systems, not more.
An awareness project about student retention, navigation, consumer debt, and practical handoffs between systems that already exist.
A campaign for debt forgiveness, an argument that valid judgments should be unenforceable, a claim that every indebted student will drop out, or an instruction for campus staff to practice law.
During my AmeriCorps year, I started looking at my own experience differently. I was helping students who were already trying to make rent, buy food, stay enrolled, and navigate financial aid. At the same time, I knew what it was like to get collection calls and try to work out what options actually existed.
What happened when a twenty- or twenty-two-year-old student got one of those calls? Did they know what protections applied? Were some using grant or loan money they needed for school and living expenses to pay creditors simply because they did not know what else to do?
I do not know. That question is why I built this project.